Return Policy

Return and Refund Policy

Effective Date: January 1, 2024
Last Updated: February 8, 2026

At ERICSALVE, we stand behind the quality of our products and are committed to your satisfaction. This Return and Refund Policy outlines the terms and conditions for returning products and receiving refunds. Please read this policy carefully before making a purchase.

By purchasing from ERICSALVE, you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy.

1. Return Window and Eligibility

1.1 Standard Return Period

We accept returns within 30 calendar days from the date of delivery. The return period begins the day your order is marked as delivered by the carrier.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as received
• All original tags, labels, and packaging must be intact and undamaged
• The item must include all accessories, manuals, and documentation
• Proof of purchase (order confirmation or receipt) must be provided
• The item must not be on the non-returnable list (see Section 2)

1.2 Extended Holiday Returns

Items purchased between November 1 and December 24 may be returned until January 31 of the following year, provided all other return requirements are met.

1.3 Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.

2. Non-Returnable Items

The following items cannot be returned for hygienic, safety, or legal reasons:

• Personalized or customized products
• Gift cards and digital products
• Opened personal care items, cosmetics, or intimate products
• Perishable goods or food items
• Downloadable software or digital content
• Items marked as "final sale" or "non-returnable" at time of purchase
• Products without original packaging or tags

If you have questions about whether a specific item is returnable, please contact customer support before purchasing.

3. How to Initiate a Return

Step 1: Request a Return Authorization

Contact our customer support team via:

Include in your email:

• Your order number
• Item(s) you wish to return
• Reason for return
• Preferred refund method (original payment or store credit)
• Photos (if returning defective or damaged items)

Step 2: Receive Return Authorization (RMA)

Within 1-2 business days, we'll review your request and issue a Return Merchandise Authorization (RMA) number if approved. The RMA is valid for 14 days.

Step 3: Package Your Return

• Pack items securely in original packaging when possible
• Include all accessories, manuals, and components
• Write your RMA number clearly on the outside of the package
• Include a copy of your order confirmation inside the package

Step 4: Ship Your Return

Ship the item to the address provided in your RMA email. We recommend using a trackable shipping method with insurance, as we are not responsible for returns lost in transit.

Return Address:

4. Return Shipping Costs

4.1 Customer-Initiated Returns

For returns due to change of mind, incorrect size/color selection, or other non-defect reasons, customers are responsible for return shipping costs. Original shipping fees are non-refundable.

4.2 Defective or Incorrect Items

If your return is due to our error (wrong item, defective product, damaged during shipping), we will provide a prepaid return shipping label at no cost to you.

4.3 International Returns

International customers are responsible for all return shipping costs and any customs fees or duties. We cannot refund international shipping charges or customs fees paid on the original order.

5. Refund Processing

5.1 Inspection and Approval

Once we receive your return, our team will inspect the item(s) within 2-5 business days to ensure they meet return eligibility requirements. You will receive an email notification once your return has been processed.

5.2 Refund Timeline

If your return is approved:

• Credit/Debit Cards: Refunds are issued within 5-10 business days and may take an additional 3-5 business days to appear on your statement, depending on your financial institution
• Store Credit: Issued immediately upon approval

5.3 Refund Amount

Your refund will include:

• The purchase price of the returned item(s)
• Applicable taxes

Your refund will not include:

• Original shipping costs (unless return is due to our error)
• Return shipping costs
• Any discounts or promotional credits that were applied to other items in your order

5.4 Partial Refunds

In certain situations, only partial refunds may be granted:

• Items showing obvious signs of use or wear
• Items missing components, accessories, or documentation
• Items returned more than 30 days after delivery
• Items with damaged or missing original packaging

The refund amount will be determined at our discretion based on the item's condition.

5.5 Restocking Fee

A 15% restocking fee may apply to certain high-value items or special-order products. This will be clearly communicated at the time of purchase.

6. Exchanges

6.1 Exchange Policy

We currently do not offer direct exchanges. If you need a different size, color, or product, please:

1. Return your original item following the standard return process
2. Place a new order for the desired item

This ensures faster processing and guarantees product availability.

6.2 Defective Item Exchanges

If you receive a defective item, we will expedite a replacement at no additional cost. Contact customer support within 7 days of delivery to arrange a defective item exchange.

7. Store Credit

As an alternative to a refund to your original payment method, you may choose to receive store credit:

• Store credit is issued as a unique code sent via email
• Credit can be used on future purchases at ERICSALVE
• Store credit never expires
• Store credit is non-transferable and cannot be redeemed for cash
• Choosing store credit may result in faster processing (immediate upon approval)

8. Warranty Information

8.1 Product Warranty

Most products come with a manufacturer's warranty covering defects in materials and workmanship. Warranty periods vary by product and manufacturer. Refer to your product documentation for specific warranty terms.

8.2 Warranty Claims

For warranty claims beyond the 30-day return window, contact the manufacturer directly using the warranty information provided with your product. We can assist with warranty claim coordination if needed.

8.3 Extended Warranties

Extended warranty options may be available at checkout for select products. Extended warranties are provided by third-party providers and are subject to separate terms and conditions.

9. Chargebacks and Payment Disputes

We encourage you to contact us directly if you have concerns about your order before initiating a chargeback with your credit card company. Chargebacks:

• May result in suspension of your account pending investigation
• Incur processing fees that may be passed on to you
• Can often be resolved more quickly through our customer support team

If you have initiated a chargeback, we will work with your financial institution to provide documentation of the transaction. We reserve the right to pursue collection of fraudulent chargebacks.

10. Consumer Protection Rights

10.1 U.S. Consumer Rights

This policy complies with U.S. consumer protection laws. If you believe your rights have been violated, you may file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov.

10.2 EU Consumer Rights

If you are an EU resident, you have a 14-day "cooling off" period during which you may cancel your order for any reason. This right is in addition to any rights provided under this return policy and is subject to EU consumer protection regulations.

10.3 Other Jurisdictions

Additional consumer rights may apply depending on your location. This policy does not limit any mandatory statutory rights you may have as a consumer.

11. Return Tracking and Status

You can track the status of your return by:

• Logging into your account and viewing order history
• Checking your email for return status updates
• Contacting customer support with your RMA number

We will send email notifications at each stage:

• RMA issued and return instructions sent
• Return received at our facility
• Return inspected and approved/denied
• Refund processed

12. Lost or Stolen Packages

12.1 Delivery Confirmation

Once a package is marked as delivered by the carrier, we cannot be held responsible for lost or stolen packages. We recommend:

• Using a secure delivery location
• Requesting signature confirmation for high-value orders
• Adding delivery instructions during checkout

12.2 Shipping Insurance

Shipping insurance is available at checkout for an additional fee. We recommend purchasing insurance for high-value orders.

12.3 Filing Claims

If you believe your package was lost or stolen, contact us within 48 hours of the delivery confirmation. We will work with the carrier to investigate and file a claim if applicable.

13. Policy Updates

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

The policy version that was in effect at the time of your purchase will govern any returns or refunds for that order.

14. Contact Information

For questions about returns, refunds, or this policy, please contact us: