Shipping Information

Processing Time

Orders are processed within 1-2 business days. During this time, we carefully prepare, package, and quality-check your items. Processing times do not include weekends or holidays.

Shipping Methods

We currently offer Standard Shipping (Free) to most countries:

• Standard Shipping: 3-7 business days (Free worldwide)

Delivery times are estimates and not guaranteed. Actual delivery times may vary depending on customs clearance, weather, and other factors beyond our control.

Supported Countries

We currently ship to the following countries (as configured in checkout):

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. You can use this number to monitor your shipment's progress. Tracking information is typically available within 24 hours of shipment.

Customs and Duties

For international orders outside the United States, customers are responsible for any customs duties, taxes, or import fees imposed by their country. We cannot guarantee duty-free delivery. The amount depends on local regulations and the declared item value.

We work with customs authorities to process shipments smoothly, but delays may occur due to customs inspections.

Delivery Issues

If your order arrives damaged or is lost in transit, please contact us immediately at orders@ericsalve.com with:

• Your order number
• Photos of the damage (if applicable)
• Tracking number

We will investigate and arrange a replacement or refund within 5 business days.

Address Changes

Please review your shipping address carefully before completing checkout. We cannot change addresses after an order has been placed. Ensure your address is complete and accurate to avoid delivery delays.

Delivery Signature

Standard shipping does not require a signature. However, your carrier may require one depending on local regulations or delivery location.

Shipping Delays

While we strive to ship on time, unexpected delays can occur due to:

• Weather conditions
• Customs clearance
• High order volume
• Carrier delays
• Natural disasters or emergencies

We'll notify you of any significant delays and provide updated estimates.

Contact Us

For shipping inquiries, please contact us: